We believe that great customer service starts with providing clear and helpful information, so we’ve put together this FAQ to address all your inquiries.

Whether you’re wondering about materials, customization options, or even the versatility of our cookie cutters, we’ve got you covered. If you can’t find the answer you’re looking for, our friendly customer support team is just a click away, ready to assist you.

Q: What materials are the cake toppers and cookie cutters made of?
A: Our cake toppers and cookie cutters are made from food-safe, biodegradable PLA (polylactic acid) filament. PLA is a non-toxic and environmentally friendly material commonly used in 3D printing.

Q: Are your cake toppers and cookie cutters customizable?
A: Yes, we offer customization options for our cake toppers and cookie cutters. You can personalize them with names, initials, dates, or any other design elements you prefer. Simply provide us with the details during the ordering process, and we will create a unique item tailored to your specifications. Additionally, some of our designs will allow you to pick from a wide range of color combinations.

Q: I’m interested in an item. Can I order a different size?
A: Absolutely! We understand that everyone’s needs and preferences may vary. If you’re interested in ordering an item in a different size, we’re here to help. While not all items can be scaled up or down due to design limitations, many of our products can be customized to meet your specific size requirements. Don’t hesitate to reach out to us for a custom quote, and our team will be more than happy to assist you in creating the perfect-sized item to suit your needs. Your satisfaction is our priority, and we’re dedicated to making your experience truly tailored to your desires.

Q: How long does it take to receive a custom cake topper or cookie cutter?
A: The production time for custom cake toppers and cookie cutters is typically 2-5 business days. Additionally, you should consider shipping time, which can vary depending on your location and chosen shipping method. We strive to deliver your order as quickly as possible while maintaining the highest quality.

Q: Can I order a cake topper or cookie cutter with a design I have in mind?
A: Absolutely! If you have a specific design or idea in mind, please contact our customer support team via the custom order request form, or by sending an email to support@cubeitnyc.com or provide us with the details in the order notes. We will do our best to accommodate your request and create a unique item based on your design.

Q: Are the cake toppers and cookie cutters dishwasher safe?
A: While our PLA-based cake toppers and cookie cutters are generally considered top-rack dishwasher safe, we recommend hand-washing them for optimal longevity. Hand washing with mild soap and water will help preserve the intricate details and ensure the products remain in great condition for future use.

Q: Can I use the cookie cutters for other purposes besides cookies?
A: Absolutely!Our cookie cutters are versatile and can be used for various purposes. Apart from cookies, you can use them to shape fondant, marzipan, or other edible materials for cake decorations. Additionally, they can be used for crafts, such as shaping clay or creating unique patterns for other DIY projects.

Q: Can I use the cookie cutters to make freshies?
A: We do not recommend using our cookie cutters to make freshies as the high temperatures required for baking freshies in the oven can cause the cookie cutters to warp or lose their shape. It’s best to use our cookie cutters for their intended purpose to ensure their longevity and preserve their quality.

Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries around the world. During the checkout process, you can select your country, and the available shipping options and costs will be displayed. Please note that shipping times and customs regulations may vary depending on the destination.

Q: What is your return policy?
A: We strive for customer satisfaction and want you to be happy with your purchase. If you encounter any issues with your order or if the item arrives damaged, please contact our customer support team within 7 days of receiving the product. We will gladly assist you and work towards a suitable resolution, whether that involves a replacement, refund, or any other necessary steps.

Q: Can I cancel or modify my order after it has been placed?
A: We understand that circumstances may change, and you might need to cancel or modify your order. Please contact our customer support team via the contact us form, or by sending an email to support@cubeitnyc.com as soon as possible with your request. We will do our best to accommodate your needs; however, please note that once the production process has begun, it may not be possible to make changes or cancel the order.

Q: How can I contact your customer support team?
A: You can reach our customer support team via the contact us form, or by sending an email to support@cubeitnyc.com. We strive to respond to all inquiries within 24-48 hours, excluding weekends and holidays. Our team is here to assist you with any questions, concerns, or issues you may have regarding our products or services.